My family is infinitely grateful to have learned about Puget Sound Water Rescue when we recently had a catastrophic flood in our fully finished daylight basement.
Our “sewage ejector tank” failed & the massive amounts of water and the pungent odor were both terrifying and horrible (to say the very least). We phoned our plumber, and Seattle Public Utilities, who both instructed us to call Puget Sound Water Rescue.
The owner, Mathew McSheridan, made time for our emergency that very day we phoned him. We were beyond relieved when he showed up within just a couple of hours of our call. We were so pleased to greet this incredibly hard-working, knowledgeable, professional, well-equipped and personable gentleman after our very challenging and exhausting night. Mr, McSheridan was very empathetic to our overwhelming situation. He said something like ‘this kind of thing is something my clients will have to go through hopefully only once in their lives. I do for them what I’d want done for me if I was in the same situation.’
He surveyed the destruction the water did and got right to work and we were able to relax.
While we were going about our day he did MANY things. Generally, he removed our soaking wet wall to wall carpet and pad and necessary baseboards. He meticulously flushed out (or sucked the water out of, or both?) the tank. He monitored & detected what water sources (ie the wash machine, the dishwasher, the sinks & toilets & which floors of our three story home) were flowing into it so we’d know what water sources could & could not be utilized until we could get a new pump installed. He sanitized the entire basement entirely eliminating all of the absolutely pungent odor.
He was completely equipped with everything including these fabulous large machines that drew out the odor & particles from the space & they helped dry our basement.
He carefully sealed off the affected rooms in the basement with plastic zippered “doorway” type enclosures that allowed us access yet kept the heat, and sanitizer, contained. He then proceeded to check up on us & the area by coming over the following few days.
We were so very fortunate that Mr.McSheridan was so thorough as unpredictable water had gathered yet again the following day which he caught before it was yet another complete nightmare. There’s no way to express our off the charts recommendation of Puget Sound Water Rescue other than to tell you – that’s who to call if you find yourself in a situation such as ours!
To Mathew McSheridan:
THANK YOU! We could not be more grateful for your incredibly hard work, your impeccable quality of work, and your genuine care that our problem was thoroughly cleaned up and that you followed through with your much-needed follow-up visits that caught the unexpected just in time.
We thank you for everything you did for us a thousand times over!
Matthew came out and inspected my house for mold and left over moisture after some water damage. I had hired ServiceMaster initially and they didn’t treat for mold before drying.
He went out of his way to make himself available and was punctual, he spent extra time explaining the issues, testing, and recommending things to look for in the future. He was very personable and unlike others I worked with really cared and went beyond his call of duty to do everything he could. I would call him again in the future 100%. His customer service was impeccable.
We had a small area that had a mold issue. He came out and reviewed the problem. He then provided the steps for addressing the problem and helped to isolate the underlying cause.
Mathew McSheridan was very prompt and provided clear and informative information about our problem. If we needed these services in the future, we would definitely call them first. We were very impressed with the way he handled our call.
Removed all water and water damaged items (including drywall and tile) and prepared for contractor to repair structure.
Outstanding person to work with. My Mother used his services and she is in her 80’s. He treated her with respect and like a member of his own family. He is a hard worker and a pleasant person to work with. We will not use anyone else but Mathew in the future and will tell our friends about what a nice, honest and hard working man Mathew Sheridan is. He worked had to keep the price down as well. The quality of his work was also outstanding. We were truly impressed!
He helped us work through the insurance process at every stage and was very communicative and supportive. He was a pleasure to work with at each stage. The first day he spent almost 15 hours helping remove water as it was coming in.
Matt was very supportive and helpful. It was an amazing effort and support. They are specifically setup to perform insurance related water removal and seem to focus in this area.
Do you want to share your experience with Puget Sound Water Rescue? Send your testimonial to info@PugetSoundWaterRescue.com.